faq

Frequently Asked Questions Answered

The following are the most common problems regarding our machinery.
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  • Company FAQs
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  • Maintenance & Repair FAQs
  • Price & Orders FAQs
  • Are you a manufacturer or trading company?

    We are a professional manufacturer with our own production workshop, CNC processing equipment and technical R&D team. All stamping automation machines are produced in our Qingdao factory, we support OEM & ODM customization.


  • What certificates do your machines have for export?

    Our equipment meets international production standards, we can provide commercial invoice, packing list, CO certificate, CE documents and other customs clearance files as your request.


  • How many years experience do you have in stamping machinery industry?

    We have more than 10 years experience focusing on coil feeding, leveling, cutting and punching equipment, our products sell well to Europe, Southeast Asia, Middle East, Latin America and other global markets.


  • Can you offer customer cases from my local country?

    Sure, we have stable cooperative clients in most countries. Tell me your country, we can share local customer site photos, running videos and reference contact for your check.

  • Do you send engineers overseas for installation and operation training?

    Yes. We can arrange professional engineers to your factory for machine installation, debugging and worker operation training. You only need to bear engineer round-trip flight tickets, accommodation and local transportation cost. We also supply free remote video guidance anytime.

  • Which Incoterms can you supply?

    We commonly offer FOB Qingdao, CFR, CIF. If you need door-to-door delivery, we can cooperate with reliable forwarder to quote DDP price including duty and customs clearance.


  • How do you pack machines for sea transportation?

    For LCL small shipment: Machines wrapped by anti-rust plastic film, then packed in solid export wooden case. For FCL full container: Fix each machine firmly on container floor with steel belts, whole machine covered by waterproof plastic film, no wooden box needed to save cost. Small spare parts packed in carton boxes.


  • Can I assign my own freight forwarder to pick up goods?

    Absolutely. You can appoint your forwarder to our factory for loading after production finished, we fully cooperate with loading inspection and document preparation.

  • Will you send English operation & maintenance documents?

    Yes. We deliver complete English user manual, electric schematic drawing, maintenance checklist and operation tutorial video together with machines.

  • What should I do if feeding precision becomes unstable suddenly?

    First check air pressure (for pneumatic feeder) or servo parameter setting; then check leveling roller clearance, belt tightness and material thickness. Our technical team offers 24-hour online video support to troubleshoot step by step.


  • Is 24/7 online technical support available?

    Our sales & engineer team keep WhatsApp/Email online almost all day. Urgent breakdown problems will get reply within 1 hour for fast solution.

  • Where can I buy spare parts after warranty expired?

    You can order original factory spare parts directly from us at factory cost price. We keep long-term stock of core wearing parts to ensure fast delivery.

  • What details do you need for an accurate quotation?

    Please inform us: required machine model, feeding width & material thickness, matched punch press tonnage, working material (steel/aluminum/stainless steel), order quantity and target trade term. We calculate precise price based on these parameters.


  • Can I mix different machine models into one full container?

    Yes, mixed loading of feeders, levelers, small punch presses and auxiliary machines in one container is acceptable, we optimize layout to maximize container space.


  • What payment terms do you accept?

    We support T/T wire transfer (30% deposit before production, 70% balance before shipment). Irrevocable L/C at sight is also negotiable for big bulk orders.


  • Does quoted price include motor, electric cabinet and standard spare parts?

    Our regular unit price includes main machine, brand motor, complete electric control cabinet and a set of standard free wearing spare parts. Extra accessories like oiler, trolley can be added with extra cost.

  • Can you customize machine specifications for my special production line?

    Customization is our advantage. We adjust feeding range, machine height, speed, layout structure, voltage (380V/220V/440V 50/60Hz) according to your workshop and production demands.

  • Are you a manufacturer or trading company?

    We are a professional manufacturer with our own production workshop, CNC processing equipment and technical R&D team. All stamping automation machines are produced in our Qingdao factory, we support OEM & ODM customization.


  • What certificates do your machines have for export?

    Our equipment meets international production standards, we can provide commercial invoice, packing list, CO certificate, CE documents and other customs clearance files as your request.


  • How many years experience do you have in stamping machinery industry?

    We have more than 10 years experience focusing on coil feeding, leveling, cutting and punching equipment, our products sell well to Europe, Southeast Asia, Middle East, Latin America and other global markets.


  • Can you offer customer cases from my local country?

    Sure, we have stable cooperative clients in most countries. Tell me your country, we can share local customer site photos, running videos and reference contact for your check.

  • Do you send engineers overseas for installation and operation training?

    Yes. We can arrange professional engineers to your factory for machine installation, debugging and worker operation training. You only need to bear engineer round-trip flight tickets, accommodation and local transportation cost. We also supply free remote video guidance anytime.

  • Which Incoterms can you supply?

    We commonly offer FOB Qingdao, CFR, CIF. If you need door-to-door delivery, we can cooperate with reliable forwarder to quote DDP price including duty and customs clearance.


  • How do you pack machines for sea transportation?

    For LCL small shipment: Machines wrapped by anti-rust plastic film, then packed in solid export wooden case. For FCL full container: Fix each machine firmly on container floor with steel belts, whole machine covered by waterproof plastic film, no wooden box needed to save cost. Small spare parts packed in carton boxes.


  • Can I assign my own freight forwarder to pick up goods?

    Absolutely. You can appoint your forwarder to our factory for loading after production finished, we fully cooperate with loading inspection and document preparation.

  • Will you send English operation & maintenance documents?

    Yes. We deliver complete English user manual, electric schematic drawing, maintenance checklist and operation tutorial video together with machines.

  • What should I do if feeding precision becomes unstable suddenly?

    First check air pressure (for pneumatic feeder) or servo parameter setting; then check leveling roller clearance, belt tightness and material thickness. Our technical team offers 24-hour online video support to troubleshoot step by step.


  • Is 24/7 online technical support available?

    Our sales & engineer team keep WhatsApp/Email online almost all day. Urgent breakdown problems will get reply within 1 hour for fast solution.

  • Where can I buy spare parts after warranty expired?

    You can order original factory spare parts directly from us at factory cost price. We keep long-term stock of core wearing parts to ensure fast delivery.

  • What details do you need for an accurate quotation?

    Please inform us: required machine model, feeding width & material thickness, matched punch press tonnage, working material (steel/aluminum/stainless steel), order quantity and target trade term. We calculate precise price based on these parameters.


  • Can I mix different machine models into one full container?

    Yes, mixed loading of feeders, levelers, small punch presses and auxiliary machines in one container is acceptable, we optimize layout to maximize container space.


  • What payment terms do you accept?

    We support T/T wire transfer (30% deposit before production, 70% balance before shipment). Irrevocable L/C at sight is also negotiable for big bulk orders.


  • Does quoted price include motor, electric cabinet and standard spare parts?

    Our regular unit price includes main machine, brand motor, complete electric control cabinet and a set of standard free wearing spare parts. Extra accessories like oiler, trolley can be added with extra cost.

  • Can you customize machine specifications for my special production line?

    Customization is our advantage. We adjust feeding range, machine height, speed, layout structure, voltage (380V/220V/440V 50/60Hz) according to your workshop and production demands.